• Frequently Asked Questions

Q1. What is your terms of packing?

A: Generally, we pack goods neutrally (no brand name, no logo). However, if you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Q2. What is your terms of payment?

A: 100% TT for sample ∣ 50% T/T in advance, and 50% balance on delivery ready for bulk order.

Q3. What is your terms of delivery?

A: EXW, FOB, CFR, CIF, DDU.

Q4. How about your delivery time?

A: It depends on the quantity as well as the date of order confirmation (by deposit). Generally around 7 to 10 business days for indoor displays.

Q5: Why does outdoor production take so long time?

A: Generally it takes 25-30 working days to accomplish the outdoor displays, hereby the reasons,

Designing: 7 working days

AR tempered glass customization: 12 working days

Metal housing: 7 – 10 working days

Assembling+ Testing: 3 – 5 working days.

Q6. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can also supply drawings according to the customization.

Q7. What is your sample policy?

A: We don’t supply sample for free due to specialties of displaying devices. Sample can be available if buyers pay the cost as well as freight. And the extra charge for sample will be refunded when bulk order comes.

Q8. Do you test all your goods before delivery?

A: We will, for it’s an important way to make sure with quality. Our QC staffs will do their job very carefully. Before delivery, we’ll send you the testing results with sufficient videos and pictures.

Q9: What is your warranty policy?

A: 3 years (1 year for whole machine, 2 more years for hardware). Support in 48 hours.

For further details, please write to support@suntune.net, or leave us messages online.

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